Terms and Conditions

SHIPPING POLICY

rbatiluxury LTD (“we” and “us”) is the operator of (https://rbatiluxury.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
    This price will be the final price for shipping cost to the customer.
  3. Returns
    3.1 Return Due To Change Of Mind
    rbatiluxury LTD will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused, and in resellable condition.
    Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
    Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(rbatiluxury LTD) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns
rbatiluxury LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect rbatiluxury LTD to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

  1. Delivery Terms
    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
rbatiluxury LTD will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

  1. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  2. Parcels Damaged In Transit
    If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  3. Duties & Taxes
    7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the
    website

7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid.
rbatiluxury LTD pre-calculates these costs and displays them at checkout and gives
customers the choice of pre-paying these duties and taxes, or choosing to pay
them separately upon arrival in your destination country. rbatiluxury LTD encourages
customers to pre-pay duties and taxes as pre-paying these will facilitate a
faster delivery time as they will be less likely to be subject to delays at
customs at their destination country.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to rbatiluxury LTD at the customer’s expense, and the
customer will receive a refund for the value of goods paid, minus the cost of
the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations
    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy.
  2. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

  1. Customer service
    For all customer service inquiries, please email us at contact@rbatiluxury.com

PAYMENT POLICY

is my connection to this site is secured?

Your information for example “passwords, credit card numbers…” is private when it is sent to this site. Learn more

What are the supported payment methods on this site?

we support two payment methods:1: PayPal2: credit/debit card

How can I pay via PayPal?

select an item, click on add to cart, click on checkout, add your billing info, and click on the PayPal button.

How can I pay via my debit/credit card?

select an item, click on add to cart, click on checkout, add your billing info, and click on the debit/credit card button. 

I want to pay via PayPal but I don’t have an account on it

simply, you can create an account at PayPal.com from here.

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@rbatiluxury.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@rbatiluxury.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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